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About returns and exchanges

Returns and exchanges (online store)

If the delivered product is different from your order, or if it is defective, we will replace it. Please contact us by phone or email within 8 days after receiving the product and return it. In addition, we will bear the return shipping fee, so please use cash on delivery.


In case of return or exchange due to customer's convenience, please return the item within 8 days of receiving the item at the customer's expense.


The following items cannot be returned or exchanged.
 ・ Products that have been used once  Products that have been
 scratched or soiled at the customer's responsibility Products that have been
 received for 9 days or more without any special circumstances
 ・Products that have been engraved (even before receipt) .)
 Baby goods production was performed by the order of such items
should be noted, in the case does not fit the ring size, only unused, within one month from the date of purchase are excluded we accept the size exchange (carved putting items ).
In addition, in the case of the used ring, we accept resize for free for one month from the purchase and for a fee after one month.
(It may not be possible to resize depending on the design and material of the product.)

* Please contact the store where you purchased the product when purchasing at the store.


About return
When returning or exchanging, please contact us by phone or email and return it.
In addition, please include your name, address, telephone number or e-mail address when returning the product.
Please return the returned or exchanged product as it was delivered by us (in the package).
In addition, please use simple registered mail or courier service to prevent accidents.
In addition, please be sure to keep a copy of the invoice until you receive the replacement or until the refund procedure is completed.


[Return address]


Bay's Gem & Pearl Company Limited
Unit 17, 9/F, 
Focal Industrial Centre, Block B,
Hung Hom, Kowloon,
Hong Kong
TEL: 9:00-18:30 (Closed on Saturdays and Sundays)
This email address is being protected from spambots. You need JavaScript enabled to view it.

About refund
After confirming the return, we will process the refund.
Refunds will only be for the product price. (Shipping fee is not refundable) The refund method depends on the payment method.
If you use a credit card: We will refund you via the credit card company as soon as we confirm the returned product.
If you have already paid by cash on delivery: We will refund you by transfer to the specified account or registered mail. When returning the product, please let us know the necessary information such as the desired refund method and the account number of the transfer destination.
In addition, it takes about a month from the arrival of the returned product to the refund.